Shipping policy
Thank you for choosing BOTEY.
Each item is handcrafted in the heart of the Ukrainian Carpathians using genuine natural sheepskin. We carefully create every product in our family workshop, ensuring exceptional quality and attention to detail.
Processing Time
Most orders are prepared and shipped within 1–3 business days.
Custom-made and personalized orders may require additional production time. If extra time is needed, we will contact you directly.
Shipping Origin
All orders are shipped from our workshop in Ukraine.
Shipping Cost
We are pleased to offer FREE worldwide shipping on all orders.
Estimated Delivery Times
United States: 7–21 business days
Canada: 7–21 business days
United Kingdom: 7–21 business days
Europe: 7–21 business days
Australia & New Zealand: 10–25 business days
Please note that delivery times are estimates and may occasionally vary due to customs processing, local postal services, weather conditions, holidays, or other circumstances beyond our control.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your package throughout its journey.
Customs and Import Duties
International shipments may be subject to customs inspections and procedures, which can occasionally cause delivery delays.
Address Accuracy
Please ensure that your shipping address is complete and accurate before placing your order. We cannot be responsible for delays or lost shipments resulting from incorrect address information provided at checkout.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work closely with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions regarding shipping or your order, please feel free to contact us. We are always happy to help.
Thank you for supporting our family workshop and choosing authentic handcrafted products from the Ukrainian Carpathians.
BOTEY Team