Shipping policy
Thank you for choosing BOTEY.
Each item is handcrafted in the heart of the Ukrainian Carpathians using genuine natural sheepskin. We carefully create every product in our family workshop, ensuring exceptional quality and attention to detail.
Processing Time
Most orders are prepared and shipped within 1–3 business days.
Custom-made and personalized orders may require additional production time. If extra time is needed, we will contact you directly.
Shipping Origin
All orders are shipped from our workshop in Ukraine.
Shipping Cost
We are pleased to offer FREE worldwide shipping on all orders.
Estimated Delivery Times
United States: 7–21 business days
Canada: 7–21 business days
United Kingdom: 7–21 business days
Europe: 7–21 business days
Australia & New Zealand: 10–25 business days
Please note that delivery times are estimates and may occasionally vary due to customs processing, local postal services, weather conditions, holidays, or other circumstances beyond our control.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your package throughout its journey.
Customs and Import Duties
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Address Accuracy
Please ensure that your shipping address is complete and accurate before placing your order. We cannot be responsible for delays or lost shipments resulting from incorrect address information provided at checkout.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work closely with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions regarding shipping or your order, please feel free to contact us. We are always happy to help.
Thank you for supporting our family workshop and choosing authentic handcrafted products from the Ukrainian Carpathians.
BOTEY Team